Terms and Conditions

Last Updated: October 2, 2026

These Terms and Conditions (“Terms”) govern your use of the website and services provided by DMInsight L.L.C., doing business as InsightLabsDigital (“InsightLabsDigital,” “we,” “us,” or “our”).

By using our website, submitting a form, booking a meeting, purchasing services, or otherwise interacting with InsightLabsDigital, you agree to these Terms.

1. About InsightLabsDigital

DMInsight L.L.C. dba InsightLabsDigital provides marketing, advertising, lead generation, appointment-setting, consulting, automation, and related business services.

Our website is:

https://insightlabsdigital.com

2. Use of Our Website

You agree to use our website and services only for lawful purposes.

You may not:

  • Use the website in a way that violates applicable laws or regulations

  • Attempt to interfere with or disrupt the operation or security of the website

  • Attempt to gain unauthorized access to accounts, systems, or data

  • Use automated systems to improperly access or scrape protected portions of the website

  • Misrepresent your identity or provide intentionally false information

We may restrict or terminate access to our website or services where reasonably necessary to protect our business, users, systems, or legal rights.

3. Information You Provide

When you submit information through our website, booking pages, forms, or other communication channels, you agree that the information you provide is accurate to the best of your knowledge.

You are responsible for keeping your contact information reasonably current.

Our collection and use of personal information is described in our Privacy Policy:

https://insightlabsdigital.com/privacy-policy

4. Services

Specific services provided by InsightLabsDigital may be governed by separate proposals, agreements, statements of work, invoices, or service contracts.

If a separate written agreement conflicts with these general Terms regarding a particular service, the separate written agreement will control for that service.

5. SMS Messaging Program

DMInsight L.L.C. dba InsightLabsDigital offers SMS messaging programs for individuals who choose to opt in.

Depending on the type of consent you provide, SMS messages may include:

  • Appointment confirmations

  • Appointment reminders

  • Scheduling and rescheduling communications

  • Service-related updates

  • Customer support communications

  • Follow-up information related to your inquiry or interaction with us

  • Information about InsightLabsDigital services

  • Educational content

  • Webinars or events

  • Promotional offers

  • Other marketing communications you have agreed to receive

Marketing SMS consent and transactional/non-marketing SMS consent are collected separately.

You are not required to consent to marketing SMS messages as a condition of purchasing a product, receiving a service, submitting an inquiry, or booking a meeting.

This directly matches Twilio's current requirement that marketing and transactional consent be separated. Twilio Help

6. Message Frequency

Message frequency varies depending on your interactions with InsightLabsDigital and the type of SMS communications you have chosen to receive.

You may receive recurring messages when you have opted in to an applicable messaging program.

Twilio requires either a message-frequency disclosure or recurring-message disclosure in the Terms. Twilio Help

7. Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge fees for sending or receiving text messages or using mobile data.

Contact your wireless carrier for information about your messaging and data plan.

8. Opting Out of SMS Messages

You may cancel SMS messages at any time.

Reply STOP to opt out.

After you send STOP, you may receive a final confirmation message stating that you have been unsubscribed.

After your opt-out request has been processed, you will no longer receive messages from the applicable SMS program unless you later opt in again.

9. SMS Help and Support

Reply HELP for help.

You may also contact InsightLabsDigital using the support information listed at the bottom of these Terms.

Twilio specifically requires both STOP and HELP instructions, with complete opt-out instructions. Twilio Help

10. Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

That sentence is worth keeping exactly as written because Twilio specifically lists it as a required Terms disclosure. Twilio Help

11. SMS Privacy

Your privacy is important to us.

For information about how we collect, use, retain, and protect your personal information, including mobile information and SMS consent, please review our Privacy Policy:

https://insightlabsdigital.com/privacy-policy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

12. Age Requirement

You must be at least 18 years old to use our SMS messaging program.

If you are under 18, you may not enroll in InsightLabsDigital SMS communications.

13. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, logos, designs, videos, documents, and other materials, is owned by or licensed to DMInsight L.L.C.

You may not reproduce, distribute, sell, publish, modify, or commercially exploit our intellectual property without permission, except where allowed by law.

14. Third-Party Services and Links

Our website or communications may contain links to third-party websites, platforms, scheduling systems, video platforms, or other services.

We are not responsible for the content, security, availability, or privacy practices of third-party services.

Your use of third-party services may be governed by their own terms and policies.

15. Disclaimer

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that all website content will always be complete, current, error-free, or suitable for every particular purpose.

Business, marketing, advertising, and sales results vary.

Unless specifically stated in a separate written agreement, InsightLabsDigital does not guarantee any particular number of leads, appointments, customers, revenue, profits, advertising results, or other business outcomes.

16. Limitation of Liability

To the fullest extent permitted by applicable law, DMInsight L.L.C. and InsightLabsDigital will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DMInsight L.L.C., InsightLabsDigital, and their representatives from claims, losses, liabilities, or expenses arising from your unlawful misuse of our website or services or your violation of these Terms.

18. Changes to These Terms

We may update these Terms periodically.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Termination

We may suspend or terminate access to our website or services when reasonably necessary due to misuse, unlawful activity, nonpayment, breach of an agreement, security concerns, or other legitimate business reasons.

Any contractual obligations that are intended to survive termination will continue according to their terms.

20. Governing Law

These Terms will be governed by the laws applicable to DMInsight L.L.C., without regard to conflict-of-law principles, except where applicable law requires otherwise.

21. Contact Information

If you have questions about these Terms, our services, or the SMS messaging program, contact:

DMInsight L.L.C.
Doing Business As: InsightLabsDigital

Website:
https://insightlabsdigital.com

Email: [email protected]

Phone: +1(215)-859-2180

For SMS support, you may also reply HELP.